The Role of User Training in Core Banking Transformations

Anytime, anywhere, any device banking – this is made possible only through core banking transformation. In addition to streamlining critical banking functions, core banking delivers enriching customer experience.

Core banking transformation is therefore regarded a necessity rather than an option. With imminent expansion of channels and services, banks found it difficult to move ahead with the existing technical limitations of traditional banking. Core banking solutions were implemented to integrate the isolated and disparate systems, and enable fast and secure banking.

Core banking transformation is a large-scale complex process. It involves huge risks, large spend and competent human resources. User training plays a crucial role in driving seamless implementation of the technology across the organization.

Training Methods

The mode of user training is influenced by the organization’s objectives, the technology itself and the level of technology adoption required.

Some organizations believe in training employees in one large package, whereas the others deliver small bite-sized doses of training. While a larger training package in one go is beneficial for the core team, the smaller chunks of training sessions are ideal for others who need not be trained upfront.

Another way is to streamline the transformation process with the training and to deliver it at the right time. In fact, it is always better for the organizations to provide rightly timed training in smaller chunks along with other activities.

Training can be provided by an experienced instructor, through e-learning or by a versatile combination of both. A training program differentiates between the need for personal intervention to explain complicated procedures and the straightforward parts that need no instruction. A perfect mix of industry best practices ensures you receive your value for the money.

Moreover, e-learning need not be specifically made for a group of trainees every time. The trick is in mixing the vendor’s standard modules and customized content for a unique training experience. However, if the user group is large and diverse, customized modules prove cost-effective.

Why Outsourced Training?

It is always recommended to outsource the user training for core banking transformation. Here is why:

  • Outsourced training, although sometimes expensive, ensures high quality of training programs.
  • Saves resources, as companies do not have to design and build a training program themselves.
  • Reduced revenue of overall training; instead of searching and recruiting trainers internally, outsourced trainers are preferred, as they provide a fresh perspective.

A recent trend within companies, Crowdsource training, is very popular. The trained personnel are encouraged to train others via webinars, and to share or write training material. Large organizations often have an in-house social media network for the trainers and trainees to interact.

Parting Thoughts

User training empowers an organization to deliver proper results and meet targets. Core banking transformation can only be advantageous when an organization has a robust trained team that utilizes the technology to streamline business processes efficiently. Thus, the right training at the right time can turn the tables even for SMBs to achieve high productivity and successful transformation of the project.

Avant-Garde provides smart and personalized user training services. Learn more…